INDUSTRIAL REMOTE CONTROL | FAQS

Question:   Are the manuals on-line for the Summit Series Controls?

Answer:  Yes, they are. They are located in the PDF Manuals.

Question:   Can we ask Control Chief technical support how to wire our Summit Series systems to our equipment?

Answer:  Control Chief cannot tell you how to wire your equipment. We can help troubleshoot the equipment to make sure it is working correctly. If you wish to have Control Chief engineer system prints to help wire to your specific equipment, contact our Sales Department for a quote to do the Engineering work.

Question:    Is the Summit Series equipment user programmable?
 

Answer:    It is not user programmable per se. Control Chief can program a Copy Module to your specifications and send it to you so your equipment can be reprogrammed in the field. Contact our Sales Department for quotes.

Question:    What should we be aware of regarding Infrared controls?

Answer:   The amount of direct and indirect lighting (reflected from floor and walls) can affect the usability or range of the system.  Filters are provided for the receiver sensors, but they may also affect range.. You must also keep the sensor wiring at least three feet away from sources of electrical noise such as inverter drives, lighting ballasts, etc.

Question:    Do I need surge suppressors installed on my equipment?

Answer:   You should have surge suppression installed on each contactor and relay on your equipment. Not only will it extend the life of your electro-mechanical relays, it will also reduce the amount of electrical noise generated by these devices.

Question:    I have too much antenna cable for my installation. Can I coil it up out of the way?
 

Answer:   You should not coil the antenna cable. If the antenna cable is too long, have a qualified communication person cut the cable to the length you need and install a new RF connector on it. If you coil the cable, it is more susceptible to pick up electrical noise.

Question:    Can I get prints and manuals for my system?
 

Answer:   System prints and manuals are provided when the systems ship. If you require additional prints or manuals, you can purchase them through our Customer Service Department.

Question:    I ordered or received the wrong part. How do I correct this?
 

Answer:   You can contact your salesman or Customer Service Department to get an RMA to return the equipment in unused condition. There may be a restocking fee if the wrong part was ordered or the equipment is not in unused condition. You cannot return a part after 90 days.

Question:    What is the life expectancy of my Ni-Cad batteries? My Li-ion batteries?
 

Answer:    Under ideal conditions, Ni-Cads can be charged from 300 to 500 times. This is about the same for Li-ion batteries. The advantage with the Li-ion is there is no memory effect as Ni-Cads are claimed to have, therefore making the Li-ion batteries last longer and work better.

Question:    Do I need an RMA when returning equipment for repair?

Answer:   You do not need an RMA for repair equipment but if you need or would like one, contact Product Service and one will be issued.

Question:    Does the FCC narrow banding regulation affect my Control Chief radio remote control systems?

Answer:   All Control Chief radio remote control systems sold and licensed in the previous 15  years under Code of Federal Regulations (CFR 47 part 90) for operation in the 450- 470MHZ industrial band are fully compliant with the narrow banding directive for  operation at 12.5KHz channel spacing.  No action on the part of the licensee is required to meet the narrow band limits that become mandatory on January 1st 2013.